Houston 911 Operator "Ain't Got Time for This"

by Kim D.

Imagine hearing a loud crash in the middle in the night and quickly realizing you are a victim of a home invasion. Even if equipped with firearm protection, chances are high that you would quickly dial 911 for police help. What if a loved one needs medical assistance? Even if you are a doctor, chances are pretty good that you would also call 911 knowing this is the quickest way to request EMT services.

As dire as those circumstances seem, imagine how worse they would be if the 911 operator hung up on you or dismissed your plea as non-help worthy. Unfortunately, that's exactly what a Houston 911 operator has allegedly done; she's been accused of hanging up on emergency calls. Houston Eyewitness News reports:

Back in March, Jim Moten said he called 911 after witnessing two vehicles speeding down Highway 45, and seconds into his call, it dropped, or so he thought." What I thought at the time I thought my phone had dropped the call," said Jim Moten. "Come to find out I was hung up on." 

According to court documents, [Crenshanda] Williams was the 911 operator that took Moten's call. The documents show that before Moten could finish explaining, she hung up and said, "Ain't nobody got time for this. For real."

Back in March, Williams allegedly hung up on a man who called 911 in what would turn out to be a fatal robbery. The store owner was, in fact, killed by the perpetrator. Tapes reveal that before hanging up on the man, the operator sighed:

Hua Li called 911 to report a robbery after seeing a gunman trying to force his way behind the counter at a convenience store. As he ran to his car, he heard gunshots." 

They just said, 'This is 911. How can I help you?' " Li told KPRC. "I was trying to finish my sentence, and we got disconnected." 

Li called again and got another operator, but by the time police arrived, the store's manager had been shot dead.

"Nobody, nobody is going to help you" if 911 isn't there for you, Li said. "You're on your own." 

Williams has been fired and will appear in court next week to answer for charges of interfering with an emergency called.  She sighed and someone died.

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